About

Auralis Zap is a conversational AI solution designed to manage and address customer inquiries. The solution is precise, adaptable, and can be incorporated with your help desk software, thereby boosting the efficiency and consistency of your customer support operations.

Auralis Zap is essential for customer engagement as it addresses the majority of customer inquiries through its conversational AI, delivering immediate and accurate responses at any hour.

The solution possesses an innate capability to detect sentiment and intent, prioritize cases according to urgency, and smoothly transition inquiries from AI to human support, thereby enhancing agent productivity and minimizing handling time.

Furthermore, it empowers agents by offering pertinent knowledge and suggested responses through generative AI. Additionally, it provides autonomous multi-channel ticket resolution and collects case information on demand.

Auralis Zap also enables the transformation of customer support from a cost center into a center of economic excellence and allows you to train your AI assistant dynamically, enhancing its accuracy over time.

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