About

Boost.ai provides an AI-driven conversational platform aimed at improving customer support across multiple sectors, such as finance, insurance, telecommunications, and government. The platform employs generative AI to streamline customer engagement via chat and voice, facilitating self-service options and elevating overall customer satisfaction. Furthermore, Boost.ai organizes events like Boost Camp 2025 to delve into innovations in AI and customer experience.

key features

  • Generative AI Integration: The platform is redesigned around generative AI, enriching customer interactions with innovation and oversight.

  • Omnichannel Support: Ensures uniform, top-notch interactions across diverse customer channels, including chat and voice.

  • 24/7 Availability: Delivers round-the-clock customer support, guaranteeing dependable assistance that fulfills customer needs at all times.

  • Enterprise-Ready: Designed to be scalable and secure, enabling smooth integration with existing infrastructures for large enterprises.

  • Self-Service Automation: Enables customers to address inquiries on their own, significantly boosting efficiency and satisfaction.

use cases

    • Customer Self-Service: Automate client inquiries and offer round-the-clock assistance for tasks such as account modifications and claim submissions.

    • Internal Virtual Agent: Optimize internal support workflows by automating replies to employee questions and requests.

    • Agent Assist: Boost the productivity of human agents by supplying them with AI-powered insights and recommendations during customer engagements.

    • Voice Call Automation: Enable automated voice communication for customer support, minimizing wait times and enhancing response efficiency.

    • Chat Automation: Deploy chatbots to manage customer inquiries across multiple channels, ensuring reliable and tailored service.

Useful for

    • Streamlines customer support using AI-driven chat and voice assistants, boosting productivity and minimizing operational expenses.

    • Delivers round-the-clock assistance, guaranteeing dependable service and heightened customer satisfaction.

    • Employs generative AI for ultra-personalized customer engagement, strengthening relationships and interaction.

    • Facilitates seamless compatibility with current systems, enabling effortless deployment and improved user experience.

    • Ensures consistent, high-caliber interactions across various platforms, providing a cohesive customer journey.

Price

    • Boost.ai delivers a comprehensive automation platform with a commitment to achieving at least 40% automated customer engagements, in accordance with terms and conditions.

    • The platform asserts a 293% ROI for businesses utilizing its offerings, as indicated in a Forrester analysis.

    • Clients can anticipate their virtual agent to begin addressing 80% of inquiries shortly after deployment.

    • Boost.ai offers a satisfaction guarantee if the expected outcomes are not met.

    • The solution is engineered to manage a workload comparable to around 25 employees, delivering round-the-clock customer support without the need for extra personnel.

Resources