About

Cresta AI is an AI-enhanced contact center intelligence solution that delivers self-service capabilities, real-time coaching, and post-call analytics to ensure every customer interaction is impactful.

The solution encompasses a range of offerings such as Cresta Agent Assist, Cresta Director, Cresta Insights, and Cresta Virtual Agent, tailored to support sales, customer service, retention teams, and remote personnel across various sectors including aviation, automotive, finance, insurance, retail, and telecommunications.

With Cresta AI, teams can leverage immediate insights to drive outcomes, identify and act on vital business intelligence, enhance agent performance and productivity, streamline processes through automation, and much more.

The platform seeks to boost sales productivity and efficacy through AI by assisting teams in creating and adhering to customized playbooks that enhance business results and bridge the performance gap between high and low achievers.

Cresta AI asserts that it employs AI-driven coaching and support that transforms every agent

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