About Floatbot.AI

Floatbot is an all-encompassing AI-driven platform tailored for enterprises, providing a variety of self-service AI agents, such as voice and chatbots, to elevate customer engagement across diverse channels. It includes tools for real-time agent support, live chat, co-browsing, and voice recognition, allowing businesses to automate workflows, enhance customer service, and boost online sales. The platform caters to various sectors, including finance and insurance, and offers no-code/low-code solutions for seamless deployment and integration.

Floatbot.AI key features

  • Self-Service AI Agents: Comprises Voice AI Agent (Voicebot), Chat AI Agent (Chatbot), and Real-Time Agent Assistance to elevate customer interactions.

  • Omnichannel Support: Implements chatbots across diverse platforms like SMS, Facebook Messenger, WhatsApp, and more, guaranteeing smooth customer engagement.

  • No-Code/Low-Code Platform: Floatbot UNO enables users to design and oversee AI-powered conversational agents without requiring extensive programming expertise.

  • Advanced AI Features: Features Voice Biometrics (ARMOR), Cognitive Search (RAG), and Speech AI to enhance precision and user experience.

  • Integration Capabilities: Pre-configured with multiple contact center solutions and offers API integration for tailored workflows and data management.

Floatbot.AI use cases

    • Boost online revenue by leveraging automated customer engagement and tailored suggestions.

    • Streamline claims processing in insurance through automation, cutting operational expenses and enhancing productivity.

    • Offer instant support to agents during customer service interactions to elevate agent efficiency and client satisfaction.

    • Adopt automated debt recovery methods to enhance collection success and lower operational expenses.

    • Facilitate smooth customer onboarding and assistance with integrated chatbots and co-browsing capabilities.

Useful for

    • Boosted Efficiency: Automates as much as 90% of client interactions, greatly decreasing average handling time (AHT) and operational expenses.

    • Improved Customer Experience: Delivers round-the-clock assistance across various channels, elevating customer satisfaction (CSAT) ratings by up to 80%.

    • Instant Support: Provides agents with real-time recommendations and insights during customer engagements, enhancing agent productivity by up to 50%.

    • Flawless Integration: Seamlessly connects with existing systems and third-party solutions, facilitating a smooth transition and improved capabilities.

    • Multilingual Capability: Accommodates over 150 languages, allowing businesses to serve a varied customer demographic and enhance accessibility.

Price

    • The text does not clearly outline the pricing information.

    • The software provides a 14-day complimentary trial.

    • Detailed pricing for the Voice Biometrics feature can be obtained by inquiry.

    • Costs for NEO – ASR-as-a-Service are determined by the number of ports or active call sessions.

    • The application supports value-driven pricing for its features.

Resources