About MetaDialog

MetaDialog is an AI-driven support platform that delivers personalized solutions for organizations, ranging from small and medium-sized businesses (SMBs) to large corporations. The platform offers bespoke language models, automated customer support, and integrations with numerous software applications, allowing companies to improve their customer service effectiveness and lower operational expenses. It prioritizes data security, regulatory compliance, and the flexibility to implement AI solutions in the cloud or on-premises.

MetaDialog key features

  • AI Assistance Platforms: Delivers AI Assistance Platforms for SMBs and Enterprises, alongside Custom Language Models customized for organizational requirements.

  • Integrations: Effortlessly integrates with a variety of customer support solutions such as Zendesk, Intercom, and others, boosting operational productivity.

  • Data Security and Compliance: Guarantees optimal data security and adherence to regulations, facilitating secure implementation either on-premises or in the cloud.

  • Multilingual Assistance: Offers secure multilingual customer assistance, proficient in understanding and replying in several languages.

  • Automation and Productivity: Automates up to 87% of customer support interactions, greatly enhancing response times and customer satisfaction.

MetaDialog use cases

    • Streamline customer support by implementing AI chatbots to address straightforward inquiries, minimizing wait times and allowing staff to focus on more intricate issues.

    • Deliver tailored financial guidance based on customers' spending patterns, objectives, and risk profiles.

    • Facilitate automated customer workflows, enabling users to manage subscriptions and retrieve order information independently.

    • Assist governmental operations by automating processes such as licensing, tax management, and responding to citizen questions.

    • Optimize retail performance through predictive inventory control and customized product suggestions informed by user activity.

Useful for

    • Streamlines up to 87% of customer support interactions, markedly decreasing response times and operational expenses.

    • Delivers secure, multilingual AI solutions customized for specific business processes and regulations.

    • Provides adaptable large language models that can be implemented on-premises, guaranteeing data security and compliance.

    • Integrates effortlessly with various customer support platforms, optimizing existing workflows and boosting efficiency.

    • Offers real-time analytics and predictive functionalities, empowering businesses to make data-driven decisions and improve customer experiences.

Price

    • StartUP Plan: $29 per month, capped at 500 interactions, with a fee of $1.20 per resolved interaction. Includes 1 bot, 50 internal training interactions, and 1000 training documents/pages.

    • ScaleUP Plan: $299 per month, providing unlimited interactions, with a fee of $1.00 per resolved interaction. Includes 3 bots, 500 internal training interactions, and an unlimited number of training documents/pages (subject to reasonable use).

    • Custom Language Models: Pricing not disclosed; customized solutions for secure, compliant, and on-premises implementation based on unique business requirements.

    • No setup fee or annual contracts: Clients can pay as they utilize services without any initial costs.

    • Free Trial Available:

Resources