About Open CX

The software is an AI-driven customer assistance system crafted to tackle intricate support challenges across various channels, including telephone, email, and web. It asserts the ability to address 60-80% of customer queries, greatly lowering operational expenses in comparison to conventional support platforms like Zendesk. The system provides functionalities such as human intervention for complex issues, multilingual capabilities, and a consolidated dashboard for overseeing customer engagements.

Open CX key features

  • AI-driven customer assistance that addresses 60-80% of intricate issues through phone, email, and web interfaces.

  • Functions as an all-encompassing platform for web, phone, and email support, cutting costs by more than 50%.

  • Delivers robust APIs for seamless integration and proactive AI support via phone and email.

  • Offers a centralized dashboard for overseeing support across various channels, with human intervention for complicated issues.

  • Incorporates multilingual AI features for call recordings, summaries, and analytical insights.

Open CX use cases

    • Addresses 60-80% of intricate customer support challenges through phone, email, and online platforms.

    • Operates as an AI-driven contact center, delivering round-the-clock assistance for customer queries.

    • Oversees Level 2 and Level 3 support requests utilizing AI solutions.

    • Features an integrated dashboard for overseeing support across various channels (web, phone, email).

    • Facilitates AI-generated outbound communications via calls and emails to improve customer service.

Useful for

    • Addresses 60-80% of intricate customer support challenges, leading to a reduction in operational expenses by more than 50%.

    • Delivers a comprehensive AI support platform for web, phone, and email, enhancing customer engagement.

    • Provides a budget-friendly alternative, being 12 times more economical than rivals such as Zendesk and Intercom.

    • Boasts robust APIs for effortless integration with current systems and processes.

    • Incorporates human escalation for complicated issues, guaranteeing superior customer service.

Price

    • 12 times more affordable than Zendesk and Intercom.

    • Only pay for what you use.

    • Decreases expenses by more than 50%.

    • Addresses 60-80% of intricate support challenges.

    • Provides a comprehensive AI customer support framework through web, phone, and email.

Resources