About

Merlin AI is an AI-driven user interview platform that performs qualitative research, evaluates the feedback, and delivers insightful and actionable reports. The platform facilitates in-depth dialogues with users and follows up on their answers, creating a conversational experience that mimics human interaction.

Merlin's AI voice feature guarantees instantaneous conversations, making it feel as though one is conversing with another person. The platform automatically categorizes responses into themes, providing summaries and relevant quotes.

This enables users to easily pinpoint recurring patterns and themes in the feedback. Sentiment analysis empowers users to assess the broader context and uncover trends across various topics.

Merlin also automatically classifies users into distinct personas, allowing for data segmentation and analysis based on these categories. Merlin seamlessly integrates with popular platforms like Zendesk, Snowflake, Zapier, and Slack, enabling users to synchronize data and conduct interviews within their preferred environments. Furthermore, Merlin adheres to SOC 2 Type II and GDPR

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